Argenta set out to modernise its underwriting operations with a single, unified platform. Partnering with Send, they implemented the Send Underwriting Workbench across all lines of business — bringing consistency, visibility, and data-driven decision-making to every stage of the underwriting lifecycle.

Key requirements included:

• An easy and intuitive interface pulling together all the information needed to make underwriting decisions in one place.
• Improved submission management and full lifecycle support through to bind, renewal, and endorsement.
• A platform to support allocation and collaboration by priority and team structure.
• The ability to generate key metrics to support operational resilience and portfolio management.
• A unified approach to underwriting that would de-risk and automate administration.

The solution

The Send Underwriting Workbench gave Argenta a modern, scalable, and secure platform for commercial and specialty business. Consolidating data, decisions, and documents in one place, supports open market, facilities, and binder business, and delivers common workflows across multiple teams and classes.

The impact

• 23 products live across all classes of business: Casualty, Marine & Energy, Property, and Specialty

• 60+ active users, from underwriters to underwriting assistants

• Improved efficiency, visibility, and collaboration across the organisation

• Reduced rekeying and data duplication

• A strong foundation for data-driven decision-making and compliance

Andrew McNally
Head of Underwriting Management, Argenta

What’s next

Argenta and Send continue to enhance the platform with new integrations — including HX pricing, data enrichment, and sanctions — while exploring further opportunities to streamline processes and increase control.

Download the full case study to learn more.